• Arbella Insurance
  • $73,210.00 -101,410.00/year*
  • Jamaica Plain , MA
  • Financial Services - Insurance
  • Full-Time
  • 7 Greenough Ave

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The Subrogation Claim Manager demonstrates theability to strategically establish and achieve goals which support corporateand department business plans. Undergeneral direction, lead Team Managers and front line staff to meet departmentobjectives. Make decisions independentof Senior Management, but involve them when necessary including financialdecisions within autonomy which include loss settlement authority up to$100,000 and expense authority up to $50,000. This hands-on leader will create, support and maintain an environment thatdrives high levels of employee engagement, delivers a strong customerexperience and optimal file outcomes. This position works under generaldirection of the AVP of HO Claim.


Business Strategy

  • Fully accountable for the management of operational and business results of Subrogation Department
  • Makes strategic decisions that have the potential for an impact on corporate results, loss and expense costs, employee engagement, operational expenses, revenue and/or profitability
  • As a member of the Claim Management team, actively participates in the development of the function s short and long-term business plans
  • Recruit, select, train, coach and develop employees to create talented productive teams.
  • Identify business drivers and trends from rigorously analyzing Management Information
  • Demonstrated ability to plan, organize and control work environment
  • Leads department to achieve optimum claim service and provide exceptional customer service

    Technical Acumen
  • Possesses the requisite level of Subrogation technical competence, including the ability to work with others to transfer those learnings and knowledge
  • Identify training and learning and development needs in the Subrogation department relative to industry and AF key performance indicators
  • Strong focus on maximizing case resolution and process improvement
  • Fulfilling all obligations while maximizing cost effectiveness, helping Department understand drivers and trends

    Team Collaboration
  • Works, in partnership with HR, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within Subrogation Department
  • Collaborate functionally and cross-functionally with other managers, at all levels, in support of corporate goals
  • Consistently demonstrates key leadership principles which are fully aligned with corporate expectations and values
  • Builds and maintains relationships with key internal and external partners
  • Key liaison between Subrogation Department and Claim Offices/Units
  • Acknowledge success of team members and build a culture of engagement and teamwork

  • Administer all policies and procedures containedin the Arbella Employee Handbook; communicate to staff, interpret as necessary,and ensure compliance.
  • Requirements:

  • Demonstrated consistentlyhigh levels of performance management through the ability to coach, direct,develop and mentor others
  • Ability to determinestaffing requirements, utilizing staffing models and interview, hire and coachnew employees
  • Exceptional communication,collaboration and relationship building skills
  • BachelorsDegree plus 10+ years claim experience and at least 3 years of successful managementexperience
  • Excellent Communication Skills, relationship building, interpersonal and leadership skills

  • Associated topics: adjuster, auto, automobile, bodily, claim examiner, claim investigator, insurance examiner, investigation, liability, liability adjuster

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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