Access Services & Operations Manager

Employment Type

: Full-Time

Industry

: Non-Executive Management



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In alignment with Berklee's Vision & Strategy 2025, the Berklee Library's mission is to support our students in achieving their artistic potential and equip them with the information and digital literacy skills needed to forge successful careers in today's knowledge-driven, global society. As we move forward with this mission, the Library has embarked on a broad-reaching program to re-assess and re-redesign our public-facing services and programs. To help implement this renewal, we are seeking an innovative, engaged, service-oriented individual to join our dynamic, multi-disciplinary team. Under the broad supervision of the Associate Dean, Learning Resources and the Director of Collections Strategy and the Albert Alphin Library, the Access Services and Operations Manager will be responsible for the effective daily operation of Stan Getz and Albert Alphin Libraries facilities and services, including circulation, reserves, security, and facilities maintenance. The Manager is also responsible for ensuring a friendly and welcoming environment that is conducive to learning, discovery and collaboration. Stays abreast of current best practices and innovative trends with regard to academic learning space and service development to ensure that we successfully meet the needs of Berklee's creative, highly diverse population of users. Risk-taking and experimental approaches will be rewarded. Along with a willingness to exploit emerging trends within the library profession, the person in this position will also look to best practices in customer outreach and program development in other fields and sectors for inspiration.


Essential Duties and Responsibilities:



  • Manages and coordinates the daily operations of the Stan Getz and Albert Alphin Libraries facilities and services.

  • Ensures a friendly, welcoming environment and atmosphere that pulls from and exemplifies current trends and innovative practices related to learning, discovery and collaboration.

  • Working with other members of the Learning Resources team, plays a key role in the development of a comprehensive and innovative service strategy and drives the ongoing efforts to merge the user services provided by the Stan Getz and Albert Alphin libraries

  • Recruits, leads and motivates 4 staff members in the Operations and Access Services to deliver an excellent standard of service and implement innovative approaches to new service development.

  • Participates in assessment and long-range planning for services and physical space working in collaboration with LRS senior leadership and others to develop strategic plans supporting library access services.

  • In partnership with the Instruction & Engagement team, provides basic reference and information services to patrons.

  • Serves as Learning Resources point person to various departments responsible for campus-wide business and administrative services (procurement, real estate, physical plant, public safety etc).

  • Works a flexible schedule, with possible evening/weekend hours in order to ensure appropriate coverage of the library facilities.

  • Works closely with staff on course reserves processing and upkeep.

  • Represents Learning Resources department on college-wide initiatives and services that impact the Libraries facilities and services.

  • In collaboration with the Learning Resources technology support team, evaluates new technology and products and makes appropriate recommendations for purchase and implementation.

  • Enforces policies and works with the Community Standards Office on special disciplinary cases.

  • Acts as final arbitrator for individual patron complaints or concerns regarding access services.

  • Advises LRS leadership on needs, trends and best practices and participates in long-range planning.


Possible Additional Duties and Responsibilities:



  • Conducts instructional and informational presentations about the Library facilities and services to faculty, staff, students, and parents.

  • Other duties as assigned


Knowledge and Skills Required:



  • Bachelor's Degree in music or related performance art field.

  • Masters degree in Library/Information Science from an ALA-accredited institution or significant professional experience in an academic library of at least 5 years.

  • Extensive experience in customer service and user support, ideally in an academic setting. Relevant experience in other sectors (e.g. retail, museums, other arts venues) highly valued.

  • Versatile problem solving and troubleshooting skills.

  • Ability to apply a broad range of expertise to address specific user needs. Skilled in quickly ascertaining and resolving immediate technical problems; ability to exercisediscerning judgment.

  • Excellent interpersonal, communication and consultation skills in order to work effectively with students, faculty, staff, and external groups - often under demanding conditions.

  • Strong understanding of academic library standards, policies and procedures. In-depth knowledge of current academic, and administrative software packages.

  • Strong organizational, supervisory, and managerial skills.

  • Ability to coordinate a comprehensive support effort involving both people and technology.

  • Awareness of and sensitivity to the needs of a diverse student population, with particular attention to academic skills and special needs.

  • Ability to learn new technologies and incorporate them into existing operations.

  • Strong training and presentation skills.

  • Ability to explain and demonstrate new concepts to broad audiences.

  • Some experience with cataloging and cleaning up metadata strongly preferred.


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BA/BS/Undergraduate

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