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boston | Director, Account Manager-Aerospace and Defense - Boston area in Lynnfield, MA

Director, Account Manager-Aerospace and Defense - Boston area

  • Conduent
  • $142,370.00 - 142,370.00 / Year *
  • 5 Wymon Way
  • Lynnfield, MA 01940
  • Full-Time





Overview

As a member of the corporate team, you ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities


Success Profile

What will make you successful at Conduent?
Check out the traits we re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at
www.conduent.com.

Location: Lynnfield, Mass.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Key Responsibilities


Delivers exceptional service to our Aerospace and Defense Market clients; successfully advocates for client needs with the internal Conduent community

Manage global profit and loss (P&L) responsibility for a Fortune 500 in the Aerospace and Defense sector. Including revenue forecasting, budgeting and margin (OP) improvement

Create and maintain 3-year account strategic plans including financial plans and go-to-market strategies that leverage global delivery capabilities, solutions and offerings that lead to growth of the services portfolios

Assist in managing or directly manage delivery team of customer care and/or digital transaction processing services for client

Build strong client relationships, anticipate needs, and represent the full Conduent services portfolio to clients

Ability to build relationships and work at very senior executive levels/ C-suite

Actively visit client offices, foster relationships, manage communications and regular monthly and quarterly business reviews, walk the halls of customer locations evaluating opportunities to grow our business with the client

Coordinate with account sales team with focus on winning new business within an account

Accountable for planning activities including conducting SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement

Responsible for developing and managing the strategic account plan

Participate in end-to-end sales process from lead generation through deal approval

Design of multiple capability solution proposals

Improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm

Review operational results regularly and take necessary actions to meet and exceed contract service requirements, budgeted P&L, OP, and sales quotas

Be the face of Conduent to our customer and an escalation point for customers to our service delivery teams

Manage client objectives within a partially matrixed model; developing strong relationships with service delivery leaders inside and outside your department

Attributes

Strong Industry and Account expertise building strong relationships with C level operations executives

Leadership in client service; adept at managing client relationships and client satisfaction

Strong relationship building and selling ability

Client focused leader with a high level of credibility

Experience with matrix management leading through influence

Strong sponsorship internally with service delivery and with corporate leaders


Operations and P&L management experience managing up to $25M

Potential for 25% travel depending on client needs

Strong teaming and collaboration skills/behavior

Key Metrics

Revenue growth

Profit growth

Margin improvement

Contract service level adherence

Experience Required


Externally recognized as an Industry and account expert and considered a thought leader

A minimum of 7-10 years of demonstrated experience leading and managing large accounts within the Aerospace and Defense industry, preferably with the last 3-5 years

Account P&L responsibility

Excellent long-term client management experience

An excellent reputation of partnering with internal constituents, partners and other service providers

A proven track record of managing an Account team and revenue pipeline and a track record of structuring solutions that meet financial objectives

A track record of achieving aggressive business and operational goals within a matrix environment

Strong organizational skills; the ability to create an effective strategy; the passion to direct, organize, prioritize, and motivate a team around that strategy and vision

A demonstrated open, collaborative leadership style; capable of inspiring a team despite the changing opportunities dictated by the client environment, the services industry, and from within

Position requires experience with US and international based executives and managers

Strong customer references; a successful record of managing and enhancing client relationships

As with all BPO work, strong technical knowledge and computer skills will be advantageous

Strong and established network with the target industry

Education


An undergraduate degree or higher is preferred, MBA would be helpful but not necessary

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to [Click Here to Email Your Resum ]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.