• Garmin
  • $42,760.00 -63,410.00/year*
  • Jamaica Plain , MA
  • Customer Service/Call Center
  • Full-Time
  • 7 Greenough Ave

Product Support Specialist 1-19001GO

Description

We are looking for a full-time Product Support Specialist to join our team. In this role, you will serve as a Garmin product expert and help our customers get back to their passion by solving customer inquiries in regards to disruptions in their Garmin products or services, while also using internal tools to identify, escalate and resolve product defects to further enhance the product and user experience.

Essential functions include:

  • Efficiently answer and solve customer technical inquiries regarding Garmin product and service disruptions and troubleshoot via telephone, email and chat
  • Must display superior customer service and communication skills and always maintain professional interactions with Garmin customers and associates
  • Ensure customer orders, repairs and exchanges are completed accurately and efficiently
  • Proficiently communicate interactions with customer contacts via internal tools
  • Identify, diagnose and report product defects utilizing internal tools
  • Remain current on changes in policies, procedures and product offerings
  • Develop and maintain department and company image and philosophy to the public
  • Become an expert in Garmin products, features and capabilities for one or more product lines
  • Become an advocate for the Garmin Support Center and support and communicate the resource to Garmin customers
  • Must meet or exceed departmental goals and expectations
  • Timely completion of tasks and/or projects of basic complexity within defined process
  • Thoroughly documents work in an organized and timely manner
  • Works collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively
  • Consistently works with team leader to improve personal and team interactions
  • Understands Garmin s Mission Statement, Vision, Values and Product Support s Vision and enthusiastically exhibits a desire to see Garmin succeed
  • Additional essential functions for bilingual Product Support Specialist:
  • Translate Product Support content to assist customers in their native language
  • Become an expert in Garmin products, features and capabilities for all product lines
  • Qualifications

    Qualified candidates for this role will possess a high school diploma or GED and demonstrated excellent verbal, interpersonal, and written communication skills. Other requirements include:

  • Demonstrated interest for the product segment and interest in developing product knowledge

  • Demonstrated customer service expertise

  • Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability

  • Demonstrated reliable and predictable attendance

  • Demonstrated computer skills and ability to navigate multiple screens

  • Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their well-being and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family s preferences. In addition, Garmin s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from well-being initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.


    Associated topics: call center associate, clerk, client service, coordinator, customer service associate, customer service representative, representative, service agent, service specialist, technical assistant

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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