Job Description

Strategy & Planning
o Collaborate with the Infrastructure team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
o Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.

Acquisition & Deployment
o Design and deploy new applications and enhancements to existing applications, software, and operating systems.
o Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
o Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
o Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.

Operational Management
o Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
o Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
o Ensure that servers and systems are compliant with the IT strategy, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
o Integrate servers, including database, print, and backup servers and their associated software into enterprise systems.
o Ensure system connectivity of all servers, shared software, and other applications.
o Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
o Ensure compatibility and interoperability of in-house computing systems.
o Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
o Monitor and test system performance; prepare and deliver system performance statistics and reports.
o Provide orientation and training to end users for all modified and new systems.

Qualifications

Formal Education & Certification
o College diploma or university degree in the field of Information Technology and 2 or more years' as a systems engineer or equivalent.
o Certifications are preferred.

Knowledge & Experience
o Experience with Single Sign on such as Okta
o Experience with two-factor authentication systems
o Knowledge of windows Server operating systems
o Knowledge of cloud architecture
o Understanding of how to design scalable architecture
o Understanding of information security principles
o Experience with desktop and server operating systems, including Windows 10 and Server 2012+
o Applications: Office 365 expertise, Active Directory, ability to learn new applications quickly
o Basic networking skills including TCP/IP and the ability to configure network printers.
o Web conference software expertise: Skype, Zoom
o Exceptional written and oral communication skills.
o Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
o Strong documentation skills.
o Fluent English

Personal Attributes
o Ability to conduct research into a wide range of computing issues as required.
o Ability to absorb and retain information quickly.
o Ability to present ideas in user-friendly language.
o Highly self-motivated and directed.
o Keen attention to detail.
o Proven analytical and problem-solving abilities.
o Ability to effectively prioritize and execute tasks in a high-pressure environment.
o Exceptional customer service orientation.
o Experience working in a team-oriented, collaborative environment.
o Experience providing white-glove support
o Proactive

Work Conditions
o Travel 10% to other offices when required


Associated topics: equipment, infrastructure, maintain, network, satcom, satellite, system engineer, system specialist, system technician, technician

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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