Manager, Lionbridge Community (Digital)
The Lionbridge Community is a growing digital platform where contractors, including translators, language graders, and quality assessors, can connect with each other, employment resources, and Lionbridge staff. We're seeking a positive force who can nurture and curate this online community to encourage deeper connections between Lionbridge and its community members, as well as among community members. The position's main goals are to improve retention and engagement of our freelancer community partners with Lionbridge and to encourage them to become promoters of Lionbridge in extended communities. Approaches will include creation and maintenance of reward programs and research and delivery on performance feedback and industry trends. Responsibilities
Create and lead community nurturing programs
Defines strategy and executes the plan to implement and track programs within the Lionbridge community that ultimately builds community cohesion.
Strategizes ways to scale our community and connect with new people.
Provides engaging content for online Community.
Moderates and responds to questions and discussions in Lionbridge's community.
Attends relevant events to build additional awareness.
Analyzes results of community metrics and provide monthly analytics.
Develops, coordinates, writes and edits Lionbridge community communications.
Lead and build university outreach programs
Collect feedback through survey and share the updates of Lionbridge
Promote and introduce new trends in the globalization industry to bring community close to what we achieve together Basic Requirements
Bachelor's degree in marketing, communications or related discipline
3+ years of experience in community management, communications and/or social media marketing
Experience with organizing events and campaigns live and on-line
PowerPoint and Presentation Skills Preferred Requirements
Ability to identify and track relevant community metrics
Ability to balance changing priorities with a positive attitude
Excellent writing and editing skills
Exceptional verbal and written communication, project management, and time management skills
Self-starter with a growth mindset orientation and interest in new skills
Enthusiasm for learning about Community partners, company business, and the industry
Industry experience preferred
Belief in the importance of people as a base strength of any business
Global cultural sensitivity and experience working with diverse communities
Associated topics: case manager, case management, development manager, liaison, office manager, plan, program development, program management, project development, resource development
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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