Service desk manager

Employment Type

: Full-Time

Industry

: Miscellaneous



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Payfactors is changing the way companies attract and retain top talent through innovative compensation based tools and analytics. Payfactors is looking for a technical, project-oriented, Service Desk Manager ready to lead the help desk team, be an escalation point, and implement corporate projects. The right individual for this role will be motivated, energetic, and detail-oriented, who takes extreme pride in their work. If you thrive by working in a fast-paced, high-growth environment utilizing the latest internet technologies, consider this opportunity as the next level in your professional development. REQUIREMENTS/SKILLS:Project Management experienceTechnical LeadershipGreat verbal and written communication skillsExcellent time management skillsTrack record of improving help desk operationsExcellent interpersonal and customer service skillsHistory of successful technology migrations and project managementAbility to prioritize and address multiple tasks in a dynamic work environmentAbility to research a wide range of computing issues is preferredBoston area-basedTravel between Quincy, MA and Burlington, MA offices PRIMARY RESPONSIBILITIES:First and foremost provide excellent support servicesDevelop and maintain effective working relationships with team members, peers, and supervisorsTechnical support and escalation point for help desk team membersMigrations to and implementation of new software platformsManage support staff schedulesRecruit, train, and retain professional staff with the ability to resolve issuesLog and track calls using help desk management software.Implement security policiesDefine and measure help desk goals and metricsExceed all business units support expectationsTrack and secure assetsCommunicate and check in with department headsManage and test the corporate disaster recovery processTrack support metrics and performance reportsPERKS:“Take it as you need it” Paid Time OffHalf Day Summer FridaysOffice socials, sports/concert tickets, swag + morePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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