• Seadog Cruises
  • $40,080.00 -60,410.00/year*
  • Mattapan, MA
  • Non-Executive Management
  • Full-Time
  • 8 Almont St

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Customer Service:
  • Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (OSS)
  • Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
  • Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
  • Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
  • Maintain highest standards of safety for customers and staff
  • Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
  • Develop and execute programs that improve the level of service and product quality
  • Leadership and Teamwork:
  • Lead by example; maintain highest level of professionalism, integrity, and strong work habits
  • Develop strong teamwork within the crew
  • Assist in hiring, training, and development of all restaurant shipmates
  • Help develop and execute shipmate incentive programs
  • Maintain good working relationships with other departments (marine, sales, and administration)
  • Administration:
  • Attend all scheduled meetings
  • Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
  • Reconcile onboard cash and credit sales with the point of sale system
  • Review timekeeping records for each shift to ensure accuracy
  • Create schedule for assigned department ensuring proper staffing within budgeted guidelines
  • Other duties as assigned by management
  • Accountabilities:

    The successful Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the citys team.

    Job Specifications / qualifications:
  • High school diploma or equivalent required
  • Minimum of five (5) years of total restaurant experience in full-service, high volume environment
  • Must have supervisory experience
  • Associates or Bachelors degree in related field preferred
  • Responsible alcohol service requirementsTIPS Certification preferred
  • Responsible for meeting health department sanitation codes & requirementsServSafe Certification preferred
  • Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
  • Ability to establish and maintain effective working relationships
  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
  • *For purposes of this job description only, references to the Company are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

    Required Required Preferred
    Associated topics: assistant restaurant manager, back end, day manager, deli manager, food service supervisor, general manager, restaurant leader, restaurant manager, restaurant operations, store manager

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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