IT Lead Engineer I

Compensation

: $86,225.00 - $162,750.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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WHAT YOU'LL DO
The IT Lead Engineer I will be the Americas lead for the Design and Implementation and serve as an escalation point for any infrastructure service incidents and problems related to our global infrastructure services like - data center, office server platform, cloud (AWS, Azure, GCP, etc ). Though acting as a second level contact, the position will have in depth knowledge of end to end process and problem resolution. This engineer will be the primary contact for Linux support and escalation for all data center environments. The role expectation is a 60/40 split with Linux and Windows support respectively.

The Linux system administrator responsibilities play a pivotal role in the organization, as he/she is responsible for executing some major duties. The duties comprise installing the server system, doing configuration updating, operating and maintaining the system hardware as well as software, managing the failures in the system, etc. This professional also needs to troubleshoot and maintain the servers, the user accounts, security, etc., and is also responsible for managing the disk space as well as the back up. He/she is accountable for changing the contents of the file or its attributes like its ownership or permission and can delete any file even if it is write-protected. He/she resets new passwords and constantly monitors the special services and security of the servers as well.

Windows administrators are system administrators who specialize in installing, configuring, and maintaining Windows-based servers. This role encompasses back-end IT support for business-critical and development-related departments and personnel. Windows administrators also configure user access and maintain system stability and data security through deployment and migration. This role requires extensive familiarity with Windows servers and frequently involves both risk assessment and user support tasks. Windows administrators leverage their expertise with the Windows operating system and server administration to develop and deploy servers, support day-to-day system performance, and prevent data loss and unauthorized access. The position will work in close cooperation with colleagues in Europe and Asia, plus global vendors and service providers to support the Global Technology and Operations Team worldwide as part of a follow-sun operations group.

The position will be responsible for identifying any infrastructure service related issues, analyzing the root cause/area, prioritizing according to business impact and criticality of service, planning and implementing a solution in cooperation with our external partners and team.

The candidate will play a key role in BCG's continuing journey to modernize our data center services and automation processes. You will work closely with the team to strengthen our Cloud First - Cloud Smart initiative.

YOU'RE GOOD AT
  • Collaborate with people in all BCG regions to ensure consistent Infrastructure services delivery and availability around the world.
  • Participate in the Global Data Center vendor management.
  • Strong Linux and Windows background. Working effectively with international technical teams (Americas, European, and Asia-Pacific regions)
  • Scope of Services include:
    • Server hardware, Operating System
    • File/Print server, Domain Controller, Exchange Server
    • Virtualization platform
    • Web based Application services
    • IP Services
    • Server backup and recovery
    • Local Area Network
    • WAN connection
  • Breadth of Services include:
    • Incident and Problem Management
    • Change Management for all infrastructure elements
    • Monitoring of infrastructure services
    • Outage detection, response, resolution
    • Maintain documentation of equipment and all necessary diagrams
    • Provides cross-coverage to other Worldwide Infrastructure Team members
    • Responsible for server administration
    • Other duties as assigned
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Education/Experience:
  • B.A./B.S. degree in computer related field or professional certification in Microsoft and VMware operating systems.
  • 5 or more years of experience with computer and infrastructure-related support with an acuity towards cloud computing
  • Fluent English
  • Strong organizational and documentation skills
Knowledge:
  • MS Operating systems and technologies including Windows 2008, 2012, 2016
  • VMware ESX virtualization
  • Knowledge of MS IIS Web Services
  • Knowledge of MS SQL Server (2005, 2008, 2012, 2014, 2016)
  • Knowledge of Linux operating systems (Redhat, Ubuntu, CentOS)
  • Knowledge of IP Services (DNS, DHCP, etc.)
  • Awareness of IT security best practices
  • Knowledge of networking, IP, switches, servers, NICS
  • Knowledge of Active Directory for group and user rights
  • Knowledge of Cloud Computing (AWS, Azure, etc..) a plus
  • Knowledge of Citrix helpful
KEY COMPETENCIES
  • Instills trust
  • Excellent customer service orientation; responds to requests with a sense of urgency
  • Displays tact, patience and can handle stressful situations
  • Strong problem solving skills, ability to define and analyze problems to root cause
  • Respects all BCG information as personal and confidential
  • Reliable and dependable cooperative team player; displays consideration and respect for others.
  • Excellent technology risk avoidance behavior
  • Enjoys organizing and putting structures and processes into place
  • Understands organizational and strategy and executes against it
  • Ability to relate to and coordinate with both highly technical resources and business customers
  • Self-motivated, resourceful, and collaborative
  • Work within a diverse team of geographically dispersed individuals in a global (follow-the-sun) organization
  • Strong verbal and written communication skills (English)
  • Strong interpersonal and teaming skills
  • Exceptional work management, organization and planning
  • Strong technical skills
  • Demonstrated customer services and business orientation
  • Ability to work well independently as well as part of a team bringing a sense of urgency to the tasks at hand
  • Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment
  • Must be able to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture.
YOU'LL WORK WITH
BCG is proud to offer a highly competitive compensation and benefits package to all of our full-time employees. We offer a competitive base, individual performance bonus, retirement/pension benefits and comprehensive health and dental coverage. BCG supports a culture focusing on both career and professional development, we offer our employees access to world class trainings through our Learning at BCG (LAB) platform, as well as tuition reimbursement for relevant courses and certifications.

BCG's Business Services Team (BST) is the operational heart of our business and is invaluable to our success. Within BST, functions support Local offices and Regional jurisdictions. Global and centralized initiatives sit with Global Services (GS), a network of 1000 + professionals in 30 countries though the majority of GS staff sit in our hub cities: Atlanta, Boston, New Delhi, London, Munich and Madrid.

WHO WE ARE
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

EQUAL OPPORTUNITY
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations. BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor.

- provided by Dice
Associated topics: infrastructure, ip, maintenance, network, satcom, satellite, server, system engineer, system specialist, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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