• Verizon Wireless
  • Lexington, MA
  • Customer Service/Call Center
  • Full-Time
  • 167 Grant St

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What youll be doing...

You will partner with key players to provide stakeholders strategic insight into delivering strategic areas of focus around revenue growth, customer experience, employee productivity and efficiency, and process compliance. Youll be responsible for coaching, recognizing and holding people accountable for delivering both performance and productivity metrics. Youll participate in budgeting, employee engagement, attendance and culture initiatives. You will be responsible for grievance preparation and/or handling.

  • Interpretecall center data, developing and executing sales and service strategies that drive performance, productivity, and optimal efficiency.
  • Educate, coach and develop frontline employees to improve revenue growth and customer experience, and compliance metrics.
  • Act as a liaison between interdepartmental organization to ensure alignment to business priorities.
  • Oversee, manage and implement new projects, process and procedures.
  • Fostera collaborative, inclusive work environment.
  • What were looking for...

    You'll need to have:

  • Bachelors degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience in analyzing datasets.
  • Strong communication skills, both written and verbal.
  • Even better if you have:

  • Call center experience, ideally in bargained for environment.
  • Experience with Microsoft PowerPoint, Word, Excel, G Suite, and Qfiniti.
  • Program management experience.
  • Proficient analytical and problem solving skills and proven track record of utilizing insights from data to drive change.
  • Ability to develop and present reports and presentations.
  • Proven ability to work with cross functional teams across all levels of the organization to optimize business results.
  • When you join Verizon...

    Youll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering Americas fastest and most reliable network, were leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but were about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    Associated topics: call center, client service, customer, customer care, customer service, customer service representative, phone call, service call, support specialist, telephone activation specialist

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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